Shipping & Delivery Policy
At Petworld, we aim to make the delivery process clear, reliable, and straightforward for our customers. This Shipping & Delivery Policy explains how we process orders, the delivery options available, and important information about delivery times and possible delays.
Shipping Location
All orders are processed and dispatched from the United Kingdom.
We currently deliver within the United Kingdom unless stated otherwise on our website or during checkout.
Order Processing and Handling Time
Orders are usually processed within 1 to 3 business days after payment has been successfully confirmed.
Business days are Monday to Friday, excluding UK public holidays.
Orders placed on weekends or public holidays will normally begin processing on the next working day.
Order processing may include payment verification, stock confirmation, packing, labelling, and preparation for dispatch.
Delivery Options
We may offer the following delivery options at checkout:
Economy Shipping
Estimated delivery time: 5 to 8 business days after dispatch
Cost: Free
Standard Shipping
Estimated delivery time: 3 to 4 business days after dispatch
Cost: £15
Delivery options, prices, and availability may vary depending on the order, delivery address, product type, or courier service.
Delivery Timeframes
Estimated delivery times begin from the date your order is dispatched, not from the date the order is placed.
Delivery timeframes are estimates only and are not guaranteed.
Delays may occur due to weather conditions, courier disruption, public holidays, busy seasonal periods, stock availability, or other circumstances outside our control.
While we do our best to meet estimated delivery windows, we cannot guarantee an exact delivery date or time.
Shipping Confirmation and Tracking
Once your order has been dispatched, you may receive a shipping confirmation email.
Where tracking is available, tracking details will be provided by the courier or included in your dispatch confirmation.
Please allow time for tracking information to update after your order has been collected or scanned by the courier.
Incorrect or Incomplete Address Details
Customers are responsible for entering accurate and complete delivery information at checkout.
Please check your delivery address carefully before placing your order.
If an order is delayed, returned, lost, or delivered incorrectly due to inaccurate or incomplete address details provided by the customer, Petworld may be unable to offer a refund, replacement, or free reshipment.
Delivery Issues
If your order has not arrived within the estimated delivery period, appears to be delayed, or arrives damaged, incomplete, or incorrect, please contact us as soon as possible so we can review the issue and assist you.
We may ask for your order number, delivery address, tracking information, and photos of any damaged packaging or items where relevant.
Lost or Delayed Shipments
If a parcel is significantly delayed or believed to be lost, we will work with the courier to investigate the matter.
Resolution times may vary depending on the courier’s investigation process and the circumstances of the shipment.
Where appropriate, we may offer a replacement, refund, or alternative solution after the courier investigation is completed.
Public Holidays and Peak Periods
During public holidays, seasonal sales, promotional periods, or other busy delivery times, order processing and delivery may take longer than usual.
We recommend placing orders early during peak periods to allow additional time for delivery.
Changes to This Policy
We may update this Shipping & Delivery Policy from time to time. Any changes will be posted on this page and will apply from the date they are published.
Contact Information
If you have any questions about shipping, delivery, or an existing order, please contact us:
Petworld
2 English Walls
Oswestry
SY11 2PA
United Kingdom
Phone: +44 16 9165 9942
Email: contact@petworldstore.co.uk
Website: petworldstore.co.uk