Privacy policy

This Privacy Policy explains how Petworld collects, uses, stores, and protects personal information when you visit our website, contact us, or place an order with our store.

We respect your privacy and are committed to handling your personal data responsibly and in line with the UK General Data Protection Regulation, the Data Protection Act 2018, and other applicable UK data protection laws.

Who We Are

Petworld
2 English Walls
Oswestry
SY11 2PA
United Kingdom

Phone: +44 16 9165 9942
Email: contact@petworldstore.co.uk
Website: petworldstore.co.uk

Information We May Collect

Information You Provide to Us

When you make a purchase, create an enquiry, or contact us, we may collect personal information such as:

Your full name
Email address
Telephone number
Billing and delivery address
Order details and purchase history
Payment-related information, which is processed securely by trusted third-party payment providers

Information Collected Automatically

When you use our website, certain information may be collected automatically, including:

IP address
Browser type and device details
Pages viewed on our website
Time spent on our website
Referral source or website

This information helps us understand how visitors use our website and allows us to improve our services and customer experience.

How We Use Your Information

We may use your personal information for the following purposes:

To process, confirm, and deliver your orders
To provide customer service and respond to enquiries
To communicate with you about your purchase or account
To improve our website, products, and services
To meet legal, tax, and accounting obligations
To protect our business, customers, and website from fraud or misuse
To maintain the security and proper operation of our services

We only use your personal information where we have a valid lawful basis to do so.

Lawful Basis for Processing

Under UK data protection law, we may process your personal data based on one or more of the following lawful bases:

Performance of a contract, such as fulfilling an order
Compliance with a legal obligation
Legitimate business interests, where appropriate
Your consent, where consent is required

Sharing Your Information

We may share personal information with trusted third-party service providers who help us operate our business. These may include:

Payment processing providers
Delivery and courier services
Website hosting providers
Ecommerce platforms
Analytics and website performance services
Professional advisers where legally required

These third parties are only permitted to use your information where necessary to provide their services and must handle your data securely and lawfully.

We do not sell, rent, or trade your personal information.

International Data Transfers

Some of the service providers we use may process data outside the United Kingdom. Where this happens, we take reasonable steps to ensure that appropriate safeguards are in place to protect your personal information in accordance with UK data protection requirements.

Data Retention

We keep personal information only for as long as necessary for the purposes for which it was collected, including:

Processing and completing orders
Providing customer support
Meeting legal, tax, and accounting requirements
Resolving disputes
Enforcing our terms and policies

When personal data is no longer needed, we will securely delete it, anonymise it, or otherwise dispose of it safely.

Your Data Protection Rights

Under UK data protection law, you may have the right to:

Request access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Request deletion of your personal data in certain circumstances
Object to or restrict certain types of processing
Request transfer of your data where applicable
Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided in this Privacy Policy.

Cookies

Our website may use cookies and similar technologies to support website functionality, improve performance, and enhance your browsing experience.

You can manage or disable cookies through your browser settings. Please note that some parts of the website may not function properly if cookies are disabled.

Security

We use appropriate technical and organisational measures to help protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

Payments are handled securely through trusted third-party payment providers. We do not store full payment card details on our website.

Children’s Privacy

Our website is not intended for children. We do not knowingly collect personal information from children without appropriate parental or guardian consent.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, legal obligations, or data practices. Any updated version will be posted on this page.

Contact Information

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at: