Terms of Sale

These Terms of Sale explain the conditions that apply when you purchase products from Petworld through our website.

By placing an order with us, you agree to these Terms of Sale, along with our Terms of Service, Privacy Policy, Returns & Refund Policy, Shipping & Delivery Policy, and any other policies made available on our website.

Business Information

Petworld is operated by:

Alexandre Jean Christian
Trading as: Petworld

Business type: Individual / Sole Trader

Business address:
2 English Walls
Oswestry
SY11 2PA
United Kingdom

Phone: +44 16 9165 9942
Email: contact@petworldstore.co.uk
Website: petworldstore.co.uk

Products

We make reasonable efforts to ensure that product descriptions, images, pricing, availability, and other details displayed on our website are accurate and up to date.

However, product images are provided for illustration only. Colours, packaging, size, appearance, and product details may vary slightly depending on your device, supplier, or product batch.

We reserve the right to correct errors, update product information, change prices, or remove products from sale at any time without prior notice.

Orders

When you place an order on our website, you are making an offer to purchase the selected products.

An order is not accepted until we confirm it by email or dispatch the products, whichever occurs first.

All orders are subject to product availability, payment confirmation, fraud checks, and acceptance by Petworld.

We reserve the right to refuse, cancel, or limit any order where necessary, including where:

  • A product is unavailable

  • A pricing, stock, or product information error has occurred

  • Payment cannot be authorised or verified

  • Delivery information is incomplete or incorrect

  • Fraud, misuse, or unauthorised activity is suspected

If we cancel an order after payment has been taken, we will refund the amount paid using the original payment method where possible.

Prices and Currency

All prices on our website are displayed in British Pounds Sterling, unless stated otherwise.

Prices may change at any time without prior notice. The price payable for your order will be the price shown at checkout when you place your order, unless an obvious error has occurred.

Any applicable delivery charges, taxes, or additional fees will be shown at checkout before you confirm your purchase.

Payment

Payment must be completed at checkout using one of the available payment methods.

We may accept payment methods such as:

  • American Express

  • Apple Pay

  • Diners Club

  • Discover

  • Google Pay

  • Klarna

  • Maestro

  • Mastercard

  • Shop Pay

  • UnionPay

  • Visa

Available payment methods may vary depending on your device, location, browser, or checkout settings.

All payments are processed securely through trusted third-party payment providers. Petworld does not store full payment card details and does not have access to complete card information.

Shipping and Delivery

Orders are processed and dispatched from the United Kingdom.

Our usual order processing time is 1 to 3 business days after payment confirmation. Business days are Monday to Friday, excluding UK public holidays.

Delivery options may include:

Economy Shipping: 5 to 8 business days after dispatch — Free
Standard Shipping: 3 to 4 business days after dispatch — £15

Delivery estimates begin from the date of dispatch and are provided as guidance only. Delivery dates and times are not guaranteed.

Delays may occur due to courier issues, weather conditions, public holidays, peak periods, stock availability, incorrect address details, or events outside our reasonable control.

Customers are responsible for providing accurate and complete delivery information at checkout.

Risk and Ownership

Risk of loss or damage to the products passes to you once the order has been delivered to the delivery address provided at checkout.

Ownership of the products passes to you once full payment has been received and the products have been dispatched, unless otherwise required by law.

Returns and Refunds

You may request a return within 30 days from the date your order is delivered, subject to the conditions set out in our Returns & Refund Policy.

Returned items must generally be unused, in their original condition, and include original packaging, parts, accessories, and labels where applicable.

Certain items may be excluded from return, such as final sale items, gift cards, personalised or customised products, and items that cannot be returned for hygiene or safety reasons unless faulty.

Refunds are processed after returned items have been received and inspected. Approved refunds will be issued to the original payment method.

Your statutory rights under UK consumer law are not affected.

Damaged, Faulty, or Incorrect Items

If you receive an item that is damaged, faulty, incorrect, or not as described, please contact us as soon as possible after delivery.

We may ask for your order number, details of the issue, and photos where relevant.

Where appropriate, we may offer a replacement, repair, refund, or other suitable solution in accordance with applicable consumer law.

Cancellations

If you wish to cancel an order, please contact us as soon as possible.

If your order has not yet been processed or dispatched, we will do our best to cancel it. Once an order has been processed or dispatched, cancellation may no longer be possible, and you may need to follow our returns process.

Customer Responsibilities

By placing an order, you agree to:

  • Provide accurate billing, delivery, and contact information

  • Ensure payment information is valid and authorised

  • Check order details carefully before completing checkout

  • Accept delivery at the address provided

  • Use purchased products safely and in accordance with any instructions provided

We are not responsible for delays, failed deliveries, or losses caused by inaccurate information provided by the customer.

Limitation of Liability

To the fullest extent permitted by law, Petworld will not be liable for indirect, incidental, special, or consequential losses arising from a purchase, delay, delivery issue, or use of our products.

Our total liability relating to any product will be limited to the amount paid for that product, except where the law does not allow such limitation.

Nothing in these Terms of Sale limits or excludes liability where it would be unlawful to do so, including your statutory consumer rights.

Changes to These Terms

We may update or revise these Terms of Sale from time to time.

Any updated version will be posted on our website. The Terms that apply to your order will usually be those in effect at the time you place your order.

Governing Law

These Terms of Sale are governed by the laws of England and Wales.

Any disputes arising from or relating to these Terms of Sale or purchases made from Petworld will be subject to the jurisdiction of the courts of England and Wales.

Contact Information

If you have any questions about these Terms of Sale or an order you have placed, please contact us:

Petworld
Alexandre Jean Christian
2 English Walls
Oswestry
SY11 2PA
United Kingdom

Phone: +44 16 9165 9942
Email: contact@petworldstore.co.uk
Website: petworldstore.co.uk