Terms of Service

These Terms of Service set out the rules and conditions that apply when you use the Petworld website, browse our products, or place an order with us.

By accessing our website or purchasing from Petworld, you agree to follow and be bound by these Terms. If you do not agree with any part of these Terms, please stop using our website and do not place an order.

Use of the Website

You agree to use our website only for lawful and appropriate purposes.

You must not:

  • Use the website in any way that breaches applicable laws, regulations, or third-party rights

  • Attempt to damage, disrupt, overload, or interfere with the operation of the website

  • Try to gain unauthorised access to any part of the website, server, or related systems

  • Upload, transmit, or distribute viruses, malware, harmful code, or disruptive content

  • Use the website for fraudulent, misleading, or abusive activity

We reserve the right to suspend, restrict, or terminate access to our website if we believe these Terms have been breached or misuse has occurred.

Product Information

We make reasonable efforts to ensure that product descriptions, prices, images, availability details, and other information displayed on our website are accurate and current.

However:

  • Product images are provided for illustration and guidance only

  • Colours, size appearance, and packaging may vary depending on your device, supplier, or product batch

  • Product availability may change without notice

  • Errors, omissions, or inaccuracies may occasionally occur

We reserve the right to correct any errors, update product information, change prices, or remove products at any time without prior notice.

Pricing and Payment

All prices are shown in British Pounds Sterling, unless stated otherwise.

Prices may be updated or changed at any time without prior notice. The price payable for an order will be the price shown at checkout at the time the order is placed, unless an obvious pricing error has occurred.

Payment must be completed during checkout using one of the available payment methods.

Payments are processed securely by trusted third-party payment providers. Petworld does not store full payment card details and does not have access to complete payment information.

Orders

When you place an order through our website, you are making an offer to purchase the selected products.

All orders are subject to acceptance, payment verification, product availability, and any applicable checks.

We reserve the right to:

  • Refuse or cancel an order for any valid reason

  • Limit quantities purchased by any customer or household

  • Cancel orders affected by pricing, stock, technical, or product information errors

  • Refuse orders where fraud, misuse, or unauthorised activity is suspected

If we cancel an order after payment has been taken, we will refund the amount paid using the original payment method where possible.

Shipping and Delivery

Shipping options, delivery costs, handling times, and estimated delivery periods are explained in our Shipping & Delivery Policy.

Delivery estimates begin from the date of dispatch and are provided as guidance only. Delivery times may vary due to courier delays, weather conditions, public holidays, peak periods, stock availability, or other events outside our reasonable control.

Risk of loss or damage to the products passes to you once the order has been delivered to the delivery address provided at checkout.

Returns and Refunds

Returns, exchanges, and refunds are handled in accordance with our Returns & Refund Policy.

Customers may request a return within 30 days from the date of delivery, subject to the eligibility requirements and conditions set out in that policy.

Your statutory rights under UK consumer law are not affected.

Intellectual Property

All content on this website, including text, images, product content, logos, graphics, page layout, design elements, icons, and other materials, belongs to Petworld or its licensors unless stated otherwise.

This content is protected by copyright, trademark, and other intellectual property laws.

You may not copy, reproduce, modify, distribute, display, publish, sell, or use any website content for commercial purposes without prior written permission from Petworld or the relevant rights holder.

Limitation of Liability

To the fullest extent permitted by law, Petworld will not be liable for any indirect, incidental, special, or consequential losses arising from your use of the website or purchase of products.

Our total liability in relation to any product purchased from us will be limited to the amount paid for that product, except where the law does not allow such limitation.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, or any consumer rights that cannot legally be excluded.

Third-Party Links

Our website may include links to third-party websites, services, or resources.

These links are provided for convenience only. Petworld is not responsible for the content, security, privacy practices, terms, or availability of any third-party websites.

Visiting third-party websites is at your own discretion and risk.

Changes to These Terms

We may update, revise, or replace these Terms of Service from time to time.

Any updated version will be posted on this page. Continued use of our website after changes have been published means that you accept the revised Terms.

Governing Law

These Terms of Service are governed by the laws of England and Wales.

Any dispute arising from or relating to these Terms, your use of the website, or any purchase made from Petworld will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Information

If you have any questions about these Terms of Service, please contact us:

Petworld
2 English Walls
Oswestry
SY11 2PA
United Kingdom

Phone: +44 16 9165 9942
Email: contact@petworldstore.co.uk
Website: petworldstore.co.uk